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Credit Card Refund Policy

The credit card holder will initiate the refund process by presenting the request to their respective company contact.  The company contact will then determine the legitimacy of the refund.  If the refund is legitimate, approval will be sought from the Branch Manager of the appropriate office. 

After approval is obtained, the Branch Manager will contact the credit card manager who will process the refund thru the online system.

If the original card has been compromised or closed, the credit card manager process the refund to the new card/account once the required information has been provided by the holder via appropriate company contact.  If the account is closed without a new card being assigned, a physical refund check will be generated and mailed directly to the card holder.

All documentation relating to the refund will be properly filed according to the date of the refund.